Frequently Asked Questions

This is a cosmetic 10% formula. Prescription azelaic acid is 15–20%, and Anua's testing covers redness caused by dryness rather than any medical condition. For diagnosed rosacea, see a dermatologist — this works well as supportive daily care alongside treatment.
The colour comes from aloe and the seven cica extracts in the formula. There is no artificial colourant. The green tone also visually neutralises redness for a few minutes after application.
No, and this matters. Begin with 1 to 2 drops, once or twice a week, and build up over several weeks. Going straight to daily use is the most common cause of irritation with azelaic acid.
A brief tingle on application is normal, especially early on. Persistent stinging, burning or itching means stop and reduce frequency.
With niacinamide, yes — it's already in this formula. With retinol, alternate nights rather than layering, at least until your skin has adjusted to both.
The serum lets you control the dose, which matters while building tolerance. The pads are quicker and better once your skin is already used to azelaic acid.
Indirectly. Azelaic acid calms the inflammation that leaves marks behind. For fading existing pigmentation, the Niacinamide 10 TXA 4 Serum is the more direct choice.
Yes. Sourced directly from Korea from authentic suppliers and can provide source of authenticity as well if needed.
Yes, nationwide with cash on deliver

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